MDP: Employee Engagement and Customer Service: The Importance of their Link to Bank Profitability,

Thank you for attending our final MDP class, Employee Engagement and Customer Service: The Importance of their Link to Bank Profitability with Drew Wilkens. We are also including questions to solicit feedback on the MDP course as a whole.

In order to ensure the quality and effectiveness of the program, we value your comments and feedback. Please take a moment to complete this brief questionnaire.
Thank you!

If you have questions or further comments, please email Sherry Krainick at sherry@wabankers.com.

The following questions are designed to capture your feedback on today's session of the Management Development Program. We request your candid feedback which will assist us in making improvements for future cohorts.

SPEAKER - Please rate the speaker on the following:
Excellent Good Average Fair Poor
My overall impression of the speaker
Overall subject knowledge of the speaker
Presentation of the material was understandable and interesting
Organization of presentation
Quality of materials (handouts, outlines, etc.)

My overall impression of the speaker

Overall subject knowledge of the speaker

Presentation of the material was understandable and interesting

Organization of presentation

Quality of materials (handouts, outlines, etc.)

PROGRAM - Please rate the Management Development Program as a whole:
Excellent Good Average Fair Poor
My overall impression of the program
Program was appropriate to the audience's level of expertise
Handouts or books used as a meaningful part of the program
Homework was appropriate to course content

My overall impression of the program

Program was appropriate to the audience's level of expertise

Handouts or books used as a meaningful part of the program

Homework was appropriate to course content

ENGAGEMENT: Please rate the engagement level for this session:
Excellent Good Average Fair Poor
There was a high degree of participation and involvement
The session was interactive
The speaker encouraged discussion and engaged participants

There was a high degree of participation and involvement

The session was interactive

The speaker encouraged discussion and engaged participants

If you marked "Fair" or "Poor" for any of the above, please explain:

Did today's program meet your expectations? Why or why not?

What was the most beneficial aspect of this session?

Additional comments or suggestions are also appreciated:

The following questions are designed to capture your feedback on the Management Development Program as a whole. We again request your candid feedback which will assist us in making improvements for future cohorts.

Please Identify what you consider to be the strengths of the MDP course:

Please identify area(s) where you think the MDP course could be improved:

Feedback for other students: What advice would you give to another banker who is considering taking this MDP course?

Please leave your name:


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